Returns Policy -
Thank you for shopping with WHOCLO. If you are not completely satisfied with your purchase, we are here to help. Please read our returns policy carefully to ensure a smooth and hassle-free return process.
Return Period: You may return your WHOCLO purchase within 15 days of receiving your order.
Conditions for Returns:
- Items being returned must be in their original condition.
- Items must not be worn or used.
Exchanges: Unfortunately, we do not accept exchanges at this time.We ask that you return the product for a full refund and place a new order for the preferred item(s).
Return Process: To initiate a return, please follow these steps:
Visit our self-service Returns Portal HERE to initiate your return
Fill out and include the WHOCLO return form that came in your package. This ensures that we can process your return efficiently.
It may take up to 7 business days for your return to be processed.
Ship the item(s) being returned to the address provided on the return form.
Lost or Missing Return Label: If you have misplaced the return form or it was missing in your package, please contact our customer service at : firstname.lastname@example.org to request a new return form. Do not send a package back without a return form, as this may result in processing delays.
Returns Portal: Visit our self-service Returns Portal HERE to initiate your return.
Return Label Fee: A return label fee of £4.00 will be deducted from your return amount. This return label will be emailed to you, ready to use, to return the item(s).
We appreciate your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to reach out to our customer service at email@example.com.
Note: WHOCLO reserves the right to refuse returns that do not comply with our policy